We have two plans at Adapt: a parent-dashboard-plus-student plan that is paid for on the website, and a student-app-only plan that is paid for through the app.
To switch between plans we need to cancel the student-only plan, and then go to the website afterwards to pay for a dashboard plan, which will then grant the associated student with premium.
Unfortunately, since in-app payments are necessarily handled by the Google Play or Apple App Stores, those subscriptions and payments must be managed on their platforms.
The process is this:
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On the student’s phone, go to the Apple App store or Google Play store subscriptions/payments page and cancel the Adapt plan.
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Go to https://getadapt.co.uk/purchase and purchase a parent-and-student plan.
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After payment you will be directed back to the website to enter the student’s email
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Within half an hour the student app will have renewed access to premium features