Having trouble logging into your account? 😤
If your issue is specifically about not being able to log in to your account, please try the following things:
1. Forgotten Password link
At the bottom of the log in screen, tap the ‘Forgotten Password’ link. It’ll get you to enter your email for the account and will then send you a code to type in.
You can then set a new password and access your account.
2. Check your email (you might have made a mistake!)
As we don’t confirm your email when you sign up, you may have signed up with an email that’s different to the one you’re typing without realising it.
Try a number of variations that you might have used (e.g. googlemail, rather than gmail) or any potential typos (e.g. . instead of @) to see if they work.
If you manage to hack this, you’ll be able to change your email to the correct one once you access the app, via your profile!
Still can’t fix the issue? 🆘
No problem! Our team are here to help. Just shoot us an email at firstname.lastname@example.org and we’ll be back to you within 48 business hours with a fix.